Payments

How a school order works

Five steps, in this order. Nobody is asked to pay anything before they have a written quotation naming the price and the terms.

1. You enquire

   Through the For Schools form or by telephone. Tell us the board, the class and roughly how many copies. A sample copy goes out to any school that asks, at no charge and with no obligation.

2. We quote

   The office sends a quotation or a proforma invoice naming the price per copy at your quantity, the taxes, the delivery date and the payment terms for that order. Nothing is agreed before you have that in writing.

3. You raise a purchase order

   Against the quotation, in your school’s own format. This is the point at which the order exists; until then the quotation binds nobody.

4. We invoice and dispatch

   A GST invoice is raised under GSTIN 32AAMCP6989J1ZN and the books are dispatched from Ernakulam. The shipping policy covers timing and charges.

5. You pay as the quotation says

   By the terms and to the account stated on the proforma invoice — not to any account given in an email you were not expecting. See the note below.

Tax

A direct order is invoiced by Playway Books Pvt Ltd under the Central Goods and Services Tax Act, 2017 and the Kerala State GST Act, 2017. The invoice carries our GSTIN, 32AAMCP6989J1ZN, and shows the tax treatment applied to that order — a school needs both for its own records, and the quotation states them before you commit to anything.

Currency and where we deliver

Direct orders are quoted and invoiced in Indian rupees and dispatched from Ernakulam. For an order from outside India, ring or write first — it can usually be arranged, but not on the same terms, and we would rather say so before you raise a purchase order than after.

Before you transfer money, ring us

Our bank details are not published on this website, and they never will be. They are stated on the proforma invoice the office sends you, addressed to a named person at your school.

This is the ordinary defence against a common fraud: someone intercepts or imitates a supplier’s email and sends the buyer a message changing the account number, and the money goes to them. So — if you receive anything that appears to change our bank details, do not act on it. Ring +91 484 2405580 and read the account number back to whoever answers before you transfer anything. It takes a minute and it has saved schools a great deal of money.

The same applies in reverse: if you have paid and are not sure it reached us, ring rather than wait. The office can confirm a receipt against an invoice number the same day.