Refunds and cancellation · last updated 30 August 2026

Refund and cancellation policy

Playway Books is committed to making sure you are satisfied with your order. Below is how cancellations, returns and refunds work.

Cancellation

You may cancel an order within 24 hours of placing it and receive a full refund, provided it has not already been dispatched. To cancel, email learn@playwaybooks.com with your order details.

When a return is accepted

Books bought directly from Playway Books can be returned in three cases:

• · You received a book you did not order.
• · The book arrived damaged.
• · The book was delivered more than 30 days after the order date.

How to return it

• · Tell us within 48 hours of receiving the book, by emailing learn@playwaybooks.com.
• · The returned item must reach us within 10 days of delivery, securely packed and in the same condition it arrived in.
• · An item damaged in transit back to us because it was packed poorly is not eligible for a refund.

Refunds

• · An order cancelled before dispatch and within 24 hours of being placed is refunded in full.
• · Once a return is validated, the refund is made within 7 to 10 business days, by the same route the payment came in by.
• · A return caused by our error — the wrong book, a damaged book, or a late delivery — is refunded in full, excluding courier and postage charges.
• · Shipping and return postage charges are not refundable.

By placing an order you agree to these terms.